case study - Cashless/Homeless
Understanding how the growing cashless economy is impacting the lives of people who are homeless or at risk of becoming homeless.
case study - Turn2us Helpline Evaluation
Evaluating the user experience and impact of a financial hardship helpline.
case study - Request for Payment digital service
Designing a direct-to-consumer flexible payment and bill management service for a financial services infrastructure company.
case study - Aviva ‘at retirement’ digital experience redesign
Informing the design the Aviva Retirement Centre community portal to be better suited to Aviva's current and future customers.
case study - Nesta SME banking challenge prize design
Understanding SME and banking customers’ needs to ensure they are well-represented in the OpenUpChallenge.
